Welcome to A1 Sound Use our local-rate number: 0845 241 5901
274 Ringinglow Road, Sheffield, S11 7PX
T: 0114 321 0440 E: info@a1-sound.co.uk

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FAQs

Where is the shop located and is there any parking.

The shop is located on the outskirts of Sheffield close to the peak district, for directions see show room location at the bottom of the page, there is ample free parking just outside the shop.

Do your prices include shipping and VAT do I also get a VAT receipt.

All prices include VAT and a VAT receipt is provided, all items come with free shipping to UK mainland addresses only, we do not offer export, and some items are only available in store.

When an item says in stock do you have the stock at the shop.

Most items we do keep at the shop, but due to the large amount of items we have in our range, and all the different finishes available, we do not have the room to keep them all at the shop, other items are kept at the main warehouses, if you are making a special journey please call first.

How long will it take to get my items and how will they be delivered.

Most items are shipped on a next working day basis, we endeavor to process all orders on the day received, but sometimes due to demand we have to process in date order, from time to time due to demand we have to reorder stock from main warehouse so delivery could take a little longer. All large items are delivered by TNT, smaller items are delivered by Royal Mail, all items are insured and recorded.

Are the prices displayed on your web site available in store and would I be able to listen to the system.

All prices are the same in store or on line, If you would like to come to the store for a demonstration please call us first to make sure we do not have other demonstrations at the same time, it will be our pleasure to demonstrate the products to you.

What are your opening times, and do you answer questions out side these times.

Our opening times are Monday to Friday 9.30 am to 5.30 pm, closed Saturday and Sundays, outside these times there is an answering machine to take your calls, we will endeavor to answer all emails regardless of day or time.

Do you accept other methods of payment than the ones you have on you site.

We accept BACS or Chaps transfer please call for bank details, We will also accept Cheques and postal orders, goods will only be dispatched on cleared funds. If you wish to pay by alternative method, please call us 0845 241 5901 to see if we can accept your method of payment.

If I find cheaper prices else where will you match these prices.

If you find an item cheaper else where we will do our best to be competitive, providing the item is in stock new boxed and from an authorised stockist, please be aware a lot of our products have free upgrades with them, so although prices else where may look a little cheaper they may not be offering the same package deal or service as A1 Sound. Please feel free to send us a link to our competitor's price and we will endeavor to do our best to be competitive.

If I need advice will my call or email be answered by a trained member of staff or just an operator.

Unlike some other companies, all staff employed by A1 Sound are highly trained in the products we sell and with other products available, all have a minimum of 15 years experience in this industry. So you can be safe in the knowledge that your call will be answered in a professional manner by knowledgeable staff not just an operator who is unlikely to have ever seen the product, let alone be qualified to give you advice. If all staff are with customers your call may be answered by office staff who will take your number to pass to a trained member of staff to call you back once they become free, or you may just leave a message on our phone system.

If a product says in store only, do I have to come and pick it up.

Some products we have for sale are not available for mail order, this does not mean we can not ship them, If you were to come to the store for a demonstration and did not wish to take the products with you, we can send them to you via courier.

If I chose a system that is not one of your package deals would you be able to work out a package deal for me.

If you select a system that is not listed as a package deal, please feel free to contact us and we will work out a deal for you.

What kind of warranty does the products come with, and if I have a problem outside the warranty what happens then.

All items we sell come with a minimum 12 month manufacturers warranty unless otherwise clearly stated, in this period should a problem arise please contact us and we will get the item repaired or replaced as per the terms and conditions of the manufacturers warranty. Outside this period we will endeavor to get the item repaired at minimum cost to you.

If I have bought a product else where and have a problem would you repair the item.

Unfortunately we are unable to take on repairs for equipment bought else where, we would advise you contact the store where you made your purchase.

I have seen other web sites offering really low prices on products, and shipping on products that you say you can not ship, how can they do this and why are you not able to.

Some web sites offer really low prices and shipping on goods that are not available for mail order, most of these companies do not have accounts for the products they advertise so are unable to supply let alone ship them to you, you may ask why do they do this, the answer is simple they make money by charging your card and make interest on that money in their bank account, until you realise you are not going to get your goods and demand a refund, at which point they will issue a refund within 30 days of your request, so they earn a further 30 days interest. If it looks too good to be true, it usually is. Other companies offer silly prices and shipping on products that they do not have access to, when you have paid your money they make all sorts of excuses as to why they can not supply, the most common of these is the manufacturer does not have stock, which is usually not the truth, the reason why they do this is either in the hope to offer you an alternative product they do have access to, or to prevent a genuine authorised dealer from making a sale, by making the product look a lot cheaper than it really is.

 

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A1 Sound, 274 Ringinglow Road, Sheffield, S11 7PX
0114 321 0440
Vat 873 4102 35

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